What types of properties do you manage?

We specialize in both residential and commercial properties, from single-family and small multifamily homes to apartment buildings and retail spaces. Different asset types come with different challenges; with Gold Coast you are afforded the luxury of working with a professional manager who knows how to handle it all!

What services do you provide?

We are an end-to-end service provider, meaning we handle all tasks related to daily property management like marketing rentals, screening tenants, collecting rent, coordinating maintenance and repairs, managing leases, and providing financial reporting. Click here to learn more.

Why should I hire a property management company instead of managing the property myself?

Hiring us saves you time and reduces stress by handling all aspects of property management professionally. From marketing and tenant relations to maintenance and legal compliance, we work to maximize your property’s profitability while you enjoy peace of mind. 

What are your fees for property management services?

Our fees are competitive and transparent, beginning at 8% percent of monthly collected income, so we only make money when you do! We offer an array of optional add-on services for owners to choose from, for an additional charge. Click here to learn more.

How do you handle maintenance requests?

Tenants can submit maintenance requests through our convenient online portal. We promptly coordinate with trusted, vetted vendors to address issues efficiently, keeping your property in excellent condition and your tenants satisfied. Learn more about maintenance or submit a maintenance request through our online portal.

How often will I receive updates about my property?

We provide monthly statements and updates to keep you informed about your property’s performance. However, we’re flexible and can adjust the frequency based on your preferences.

What happens if a tenant doesn’t pay rent on time?

We diligently enforce lease terms by sending late notices, charging late fees when appropriate, and initiating eviction proceedings if necessary, all while keeping you informed throughout the process. Since our fees are structured according to the income we actually collect, you can rest assured that our main priority is collecting all charges on time.

How do you handle security deposits?

We collect and hold security deposits in a separate escrow account as required by Connecticut law. We manage them according to legal guidelines and return them to tenants minus any legitimate deductions according to the move-out inspection performed as part of every move-out.

Can you help with legal compliance and landlord-tenant laws?

Yes, we stay up-to-date on local, state, and federal laws to ensure your property remains in full compliance, reducing your risk and providing peace of mind. We also entrust the area’s leading property owner law firm to help us with any necessary legal matters related to residents in the property.

Do you handle evictions if necessary?

Although evictions are rare, we will assist with any necessary eviction proceedings from start to finish, including representing you in court proceedings, as needed, for an additional cost to cover our own administrative expenses.

How do you determine the rental rate for my property?

We perform a comprehensive market analysis every time a property is listed considering factors like location, property condition, and current market demand to set a competitive rental rate that maximizes your return on investment. We also leverage our network of local expert agents and brokers at no additional cost to you to ensure your property is rented at competitive prices. Click here to learn more.

Can I use my own vendors for repairs and maintenance?

Yes, if you have preferred vendors, we’re happy to coordinate with them. Alternatively, we can utilize our network of vetted local professionals to ensure high-quality work at competitive rates. Please note, all maintenance work will incur a 10% coordination fee to cover our administrative costs regardless of vendor preference.

How do you handle tenant complaints or issues?

At Gold Coast, we have the pleasure of providing resident services to some of the best tenants Fairfield County has to offer. We address tenant concerns promptly and professionally, working to resolve issues efficiently to maintain good tenant relations and protect your property’s reputation. Plus, most tenants love our state-of-the-art online resident portal, through which they can pay rent electronically, setup recurring automatic payments, schedule and track maintenance requests, and so much more!

How do you ensure my property remains in good condition?

We proactively manage your property’s upkeep to preserve its value and appeal through thorough interior and exterior inspections, preventative maintenance, and prompt attention to repairs. Click on “Inspections” below to read more about our optional services! Click here to learn more.

Do you provide financial and accounting reports?

Yes, we offer detailed financial reports, including income statements, expense reports, and tax documentation, so you stay fully informed about your property’s financial performance. Click here to learn more.

Does my property management company need a license?

Yes. Per Connecticut state law, property managers who provide real estate “services” to their clients are required to obtain and hold all related licensure, and also be properly registered with the appropriate state agencies like CT DCP and DRS. 

What if I decide to sell my property?

We can assist you with the sale through our realty services, providing expert guidance and support throughout the process. We have licensed CT real estate agents waiting to assist you through any transaction. If needed, we can also refer you to the specialty agents in our network. Click here to learn more.